The pitfall of too much incident management

The pitfall of too much incident management

Most companies today invest heavily in information technology that includes IT infrastructure, strategies and processes to enable their business adopt to the different technological trends and to thrive in technology-driven market. Using technology as a means to power a business is no longer a luxury but rather a necessity in order to provide the best value to their customers and at the same time give their business an edge against competitors. Alongside with this continuous adoption is the need to employ strategies, processes and solutions that helps the organization manage the IT infrastructure.…Read more …
IT service provider as means to leverage

IT service provider as means to leverage

Oftentimes attending to events, family gatherings or occasions that are not technology or business IT related where attendees are your relatives, friends or other guest who are not technology inclined or working in other fields other than IT is sometimes challenging when conversing about work-related especially if you are in the IT service provider industry. To give you an example of what I usually get from time to time, a simple conversasion below will give you a better idea; Person A: “So…what do you do for a living?” Me: “I work now in…Read more …