The pitfall of too much incident management

The pitfall of too much incident management

Most companies today invest heavily in information technology that includes IT infrastructure, strategies and processes to enable their business adopt to the different technological trends and to thrive in technology-driven market. Using technology as a means to power a business is no longer a luxury but rather a necessity in order to provide the best value to their customers and at the same time give their business an edge against competitors. Alongside with this continuous adoption is the need to employ strategies, processes and solutions that helps the organization manage the IT infrastructure.…Read more …